Booking Terms and Conditions

These terms are between you and us.

1. DEFINITIONS
   • When the following words with capital letters are used in these Terms, this is what they will mean:

• When we use the words “writing” or “written” in these Terms, this includes email but does not include facsimile or any messaging service or platform.
• Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
• If any of these Terms conflict with any term contained within the Booking Confirmation, these Terms will take priority.

2. OUR CONTRACT WITH YOU
   • Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests etc) are complete and accurate before you submit the Booking Reservation.
   • These Terms will become binding between us once we issue you with the Booking Confirmation.
   • Your Booking is accepted only once we issue a Booking Confirmation.
   • The maximum number of people who can stay in the Property under the terms of the Booking will be confirmed in the Booking Confirmation. The maximum number of people under the booking is nine. Only the people listed on the Who’s Visiting section of the booking confirmation are permitted to stay unless previously agreed with us. Infants are included in the maximum number of people.
   • You agree not to arrive at the Property before the Arrival Date 4pm and to depart from the Property no later than the Departure Date 10am. The Property will not be available at any time outside of the times reserved by you and set out in the Booking Confirmation and you may be charged if you do not leave by the agreed time on the agreed Departure Date.
   • All illustrations, photographs and other imagery displayed are for illustrative purposes only and décor and layout are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website.
   • As lead for the Group, you are liable for the acts and/or omissions of all individuals or animals attending the Property whether permitted by us or not.
   • The Property is provided for holiday letting purposes only for the specified period, as detailed in your Booking Confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and us and you will not be entitled to any:
     • a tenancy;
     • the right to sub-let the Property in part or in whole;
     • an assured shorthold or tenancy (AST); or
     • any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure.

3. ENJOYING THE PROPERTY
   • Access to the Property is subject to adherence to these Terms and House Rules, which are contained in a separate document and form part of these Terms.
   • Your use and enjoyment of the Property must be solely in accordance with these Terms, the House Rules and any signage, guidance on use, safety or operational instructions given to you by us. You hereby acknowledge that enjoyment of the Property and grounds is at your own risk.
   • During your Booking at the Property, you shall take proper care of the Property and its contents during your Booking you may lose your Security Deposit and/or receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which they are found at your Arrival Date. You shall report to us any damage, destruction, loss, defect, or disrepair affecting the Property as soon as it comes to your attention, to allow us to investigate and take steps to rectify where deemed necessary.
   • No parties or events can be held at the
   • No smoking, vaping, candles (including birthday cake candles), or any naked flame is permitted within the property. Smoking or vaping must take place more than 10m away from the Thatched Property. No fires of any kind can be lit anywhere within the grounds of the property.
   • Internet access is offered on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed, and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.
   • Any recommendations for third party services, establishments and amenities made by us are our personal recommendations only and do not guarantee any level of service or quality.
   • It is your sole responsibility to ensure that the Property is suitable for you and your Group’s needs ahead of making your Booking Reservation.
   • We reserve the right to request your immediate departure without refund where you have in our sole discretion acted unreasonably, illegally, immorally or in a manner which may impair the enjoyment, comfort or health of other parties or causes, or is likely to cause, damage to the property.
   • We, or an authorised representative or agent acting on our behalf (including but not limited to tradespeople), reserve the right to enter the Property at any time for the purpose of inspection or to carry out any repair deemed necessary to the Property or its contents.
   • All belongings and vehicles are left at the Property at your own risk. Please ensure all of your belongings are removed by the Departure Date as the return of any of your lost property cannot be guaranteed and will incur charges to post to you.
   • There is no electric vehicle charging facility at the Property. You are not permitted to use a portable domestic charger (also known as a ‘granny charger’ or a ‘trickle charger’) to charge your vehicle from a socket at the Property (indoors or anywhere on the Property). Information regarding the nearest public charging points will be made available where possible. A domestic charger may be available at our neighbouring property. See paragraph 17 of The House Rules.
   • Third party providers (e.g. caterers, private chefs, entertainers etc.) are not permitted at the Property without our prior written permission.
4. PETS
   • Only Permitted Pets or registered assistance animals listed on the booking confirmation are permitted to stay in the Property.
   • Where pets that are not permitted but have been brought with you for the Booking, we reserve the right to request immediate departure.
   • We reserve the right to refuse admission or request immediate departure from the Property to anyone who their Permitted Pet is considered to be, in our sole discretion, a nuisance or danger to others. No refund will be due.
   • Dog Breeds listed under the Dangerous Dogs Act are not permitted at the property even if an exemption certificate is held
   • You will be liable for any damage caused by animals or parasites introduced by your Permitted Pets.
   • We are not liable for any allergies that are affected as a result of pets present in a previous occupancy.
5. Price and Payment
   • The Booking Price will be based on your Booking Reservation and confirmed in your Booking Confirmation.
   • Where your Booking Reservation is before the Balance Due Date, you must pay a minimum Booking Deposit as notified to you upon submitting the Booking Reservation. The remaining balance of the Booking Price must be paid by the Balance Due Date.
   • Where your Booking Reservation is made after the Balance Due Date, you must pay the full balance of the Booking Price at the time of making a Booking Reservation.
   • No entry to the Property will be permitted where payment of the full Booking Price has not been made.
6. OUR LIABILITY TO YOU
   • No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.
   • If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.
   • We make the Property available for domestic and private use only. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
   • We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings, pets or vehicles, howsoever caused.
7. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
   • We strongly recommend that you take out an appropriate travel insurance policy before placing your Booking Reservation.
   • You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details. A Cancellation Fee will be charged if you cancel your booking.
   • Your liability for Booking Price is dependent on the Property and period of notice that you give us, as set out below. The time and date of the cancellation is when we receive written notice from you.

• We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.
• Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to any other contagious condition), this will be treated as a cancellation by you.
• If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation on the arrival date and will not be refundable. For example: self-isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause.

8. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
   • We may have to cancel a Booking before the Arrival Date of your Booking due to an Event Outside of the Parties Control. We will promptly contact you if this happens.
   • If we have to cancel a Booking under clause 8.1 and you have made any payment in advance for your Booking that have not been provided to you, we will refund these amounts to you in full.
   • We may cancel your Booking at any time with immediate effect by giving you written notice if you:
     • do not pay us when you are supposed to; or
     • breach the contract in any other material way, including but not limited to any of the terms of clause 3 or the House Rules.

We shall not be liable for any refund if we cancel the contract under 8.3.2.

9. EVENT OUTSIDE OF THE PARTIES CONTROL
   • Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.
   • An Event Outside our Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance failure, temporary invasion of pests or utilities failure or interruption. An Event Outside our Control also includes extreme weather (including but not limited to snow and ice, high winds and flooding). Events outside of our control also include interruptions to water, electricity and internet supplies
   • In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we reserve the right to issue specific terms at such a time via the Website and will communicate this to you via the contact details provided us.
   • Should an Event Outside our Control occur which means the Property cannot be provided to you, we will let you know as soon as possible so a refund can be arranged for you.
10. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use the personal information you provide to us in accordance with our Privacy Policy https://maymeadowcottage.promotemyplace.com/privacy-policy.

11. CHANGES TO BOOKING OR TERMS
    • We may revise these Terms from time to time.
    • If we have to revise these Terms under clause 11.1, we will give you at least fourteen (14) days written notice of any changes to these Terms before they take effect, or as much notice as possible where your Arrival Date is less than fourteen (14) days before the date of the change.
    • If you wish to change the dates of your Booking or amend your Booking in any way, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve the right to charge for any differences in price.
12. OTHER IMPORTANT TERMS
    • We may transfer our rights and obligations under these Terms to another individual or legal entity, but this will not affect your rights or our obligations under these Terms.
    • Except for you and us, no other person shall have any rights to enforce any of these Terms.
    • Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • If you fail to perform your obligations under these Terms and we do not enforce our rights against you, this does not mean we have waived our rights against you. If we choose to waive any of our rights under these Terms you will be informed in writing.
    • These Terms are governed by the law of England and Wales. All parties agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

House Rules

1. House rules form part of the Booking Terms and Conditions and all guests are subject to them.
2. You are responsible for the supervision of all members of your party, especially those under 18 at all times.
3. The Cottage is over 400 years old and is grade II listed. We ask you to please respect and treat the Cottage as you would your own property 
4. No parties or events can be held at the Property
5. No smoking, vaping, candles (including birthday cake candles), or any naked flame is permitted within the property. Smoking or vaping must take place more than 10m away from the Thatched Property. No fire risk is permitted within the grounds of the Property, including but not limited to candles, fireworks, bon fires, lanterns, disposable BBQs
6. Barbecue – due to the high fire risk only the provided BBQ can be used only in its designated location (no disposable or other BBQs can be used anywhere on the property). Unfortunately, the BBQ cannot be moved closer to the property for fire and insurance reasons.
7. The Property has private drainage and a septic tank so please follow all instructions. Only human waste and toilet paper can be flushed down the toilets. Any blockages or issues from not following the instructions would be chargeable.
8. We welcome one well behaved dog (any additional pets would need to be approved by the owners prior to booking). Dog Breeds under the Dangerous Dogs Act are not permitted
   1. Guests are responsible for cleaning up after their pets not just in the garden, but also in the flower beds, paths or anywhere else on the Property. A dog waste bin is provided.
   2. Unfortunately, we can't allow guests to leave dogs unattended in the Property. Most local pubs, beaches and many attractions welcome dogs.
   3. Dogs are not allowed upstairs. A dog screen is provided for use at the bottom of the stairs.
   4. Dogs are not permitted on the furniture.
   5. The Property boundaries are not dog secure. Dogs should be under control at all times. Sheep, lambs and cattle could be in neighbouring fields.
9. Damages and breakages – please treat the Property and all equipment with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. A full inventory is provided in the House Information file.
10. Please do not move any furniture from one room to another. Except a dining chair to make 9 in the formal dining area if required.
11. Please lock the doors and close the windows when you leave the property unoccupied.
12. Please make sure you switch off lights when rooms aren’t occupied and minimise the use of the oil fired heating and electric heaters to keep our carbon footprint as small as possible.
13. Please don’t take any bath towels with you to the beach or use outside. Please bring your own beach towels.
14. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition. This will be charged to but not limited to the damage deposit held.
    1. There is no need to strip the beds.
    2. Please ensure all kitchen equipment is returned to the kitchen
    3. It is fine to leave items in the dishwasher.
    4. Basic cleaning products and equipment are provided, if anything else is required please let us know.
    5. Bins are labelled for general waste and recycling.
15. Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you at cost. Some keys are expensive to replace.
16. The LTA standard tennis court will be available for use in day light hours only and only between the hours of 9:30am to 8:30pm. The court surface is fragile. Only non-marking sports shoes must be worn. No dogs or wheeled items (including children’s bikes/scooters etc) are permitted onto the court surface. The owners may access the property to secure the tennis court. The Tennis court is used entirely at your own risk.
17. We don’t have an Electric Vehicle (EV) Charger at The Property, but we do have a 7.8Kw one at our neighbouring property. We are happy to let you charge by arrangement. We charge at cost per KWH, please check with us to confirm the rate. We do not have any low tariff rates for charging EVs.
18. All inventory items must remain in the Property at all times, any missing items will be charged for.
19. Please respect the local community and keep the noise levels to a minimum, especially between the hours of 11pm and 8am.
20. No visitors are allowed to stay at the Property. Only guests listed on the Who’s Visiting section of the booking confirmation are permitted. If you wish to invite additional day visitors during your stay, please contact us prior to their visit.
21. Drone and unmanned vehicles are not to be used on or from our site without permission.
22. You are not permitted to use domestic power sockets to connect to, or charge an electric or hybrid vehicle, including electric bikes and scooters.
23. Fencing (including temporary fencing), hedges and walls designate the limit of the property rented.
24. Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.